At Made Trade Furniture Shop, we believe that thoughtful, ethical consumption shouldn’t end at the checkout. Our commitment to transparency, sustainability, and exceptional customer care extends to our shipping and returns processes. We’ve designed these policies to be as straightforward and fair as possible, reflecting the values we share with our conscious community of customers.
Shipping Information
We are proud to ship our ethically-crafted products globally, excluding Asia and a few select remote regions. Please see below for our shipping timelines and options.
Order Processing
Please allow 1-2 business days for us to carefully handpick, package, and prepare your order for shipment. Each item is lovingly inspected to ensure it meets our high quality standards before it leaves our warehouse.
Shipping Methods & Timelines
We offer two convenient shipping options to meet your needs:
- Standard Shipping (DHL or FedEx): $12.95. Your order will be delivered within 10-15 business days after it has shipped.
- Free Shipping (EMS): Available on all orders over $50. Your order will be delivered within 15-25 business days after it has shipped.
You will receive a tracking notification via email once your order is on its way, so you can follow its journey to your doorstep.
Returns & Exchanges
We stand behind our products and want you to be completely satisfied with your purchase. If an item doesn’t meet your expectations, we gladly accept returns and exchanges within 15 days of you receiving your order.
Non-Returnable Items
In alignment with our values of hygiene and responsibility, the following products are final sale and cannot be returned or exchanged unless they arrive damaged or defective:
- Bathrobes
- Beach Towels
- Bedding + Bath items
- Activewear + Athleisure
- Baby Gifts (unless the original packaging is unopened and completely sealed)
The Returns Process
To initiate a return or exchange, please follow these simple steps:
- Request Authorization: Within 15 days of receiving your order, please contact our dedicated customer service team at [email protected]. Include your order number and the reason for your return. We’ll respond promptly with authorization and further instructions.
- Prepare Your Package: Once authorized, carefully repack the item in its original packaging with all tags and labels attached. Please include a copy of your order confirmation or packing slip inside the box.
- Ship Your Return: Ship the authorized return to our warehouse at:
Made Trade Furniture Shop
1874 Milford Street
BOSTON, US 47324
For your protection, we highly recommend using a trackable shipping service and considering shipping insurance. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., damaged or incorrect item).
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will receive an email notification once your refund has been issued.
- Credit/Debit Card (Visa, MasterCard, JCB): Refunds will be issued to your original payment method. Please allow 7-10 business days after processing for the refund to appear on your statement, depending on your card issuer’s policies.
- PayPal: Refunds will be issued to your PayPal account within 3-5 business days after processing.
Please note that original shipping costs are non-refundable. For exchanges, we will ship the replacement item as soon as the original item has been received and inspected at our warehouse.
Sustainability Note: At Made Trade, we are deeply committed to reducing waste. Before returning an item, please consider if it could be repurposed, gifted, or donated within your local community. If you choose this sustainable option, contact us—we may be able to offer a partial store credit as a thank you for helping us minimize our environmental impact.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and photos of the damage or defect. We will swiftly arrange for a replacement or refund and will provide a prepaid shipping label for you to return the item to us.
Our ethical practices extend to every aspect of our customer service. If you have any questions about our policies, we are here to help. Contact us anytime at [email protected].