At Made Trade Furniture Shop, we stand behind our ethically-crafted products and want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns process that aligns with our values of transparency and customer care.

Our Return Policy

We gladly accept returns and exchanges within 15 days of receiving your item. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Please note: Due to hygiene reasons, we cannot accept returns on the following products:

  • Bathrobes
  • Beach Towels
  • Bedding + Bath items
  • Activewear + Athleisure
  • Baby Gifts (unless unopened and in original packaging)

The Returns Process

1 Request Authorization

Before returning any item, please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the reason for return in your message.

2 Prepare Your Return

Once your return is authorized, carefully pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

3 Ship Your Return

Ship your return to our warehouse at:

Made Trade Furniture Shop
1874 Milford Street
BOSTON, US 47324

We recommend using a trackable shipping service and purchasing shipping insurance. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will receive an email notification once your refund has been processed.

Refund Methods:

  • Credit/Debit Card (Visa, MasterCard, JCB): Refunds will be issued to your original payment method within 7-10 business days after processing, depending on your card issuer’s policies.
  • PayPal: Refunds will be issued to your PayPal account within 3-5 business days after processing.

Please note that shipping costs are non-refundable. For exchanges, we will ship the replacement item once the original item has been received and inspected.

Return Request Template

Use the following template when requesting a return or exchange:

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Made Trade Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Insert your order number]

Product Name: [Insert product name]

Reason for Return/Exchange: [Please specify reason]

Preferred Resolution: [Refund / Exchange for [specific product if applicable]]

Please provide instructions on how to proceed with the return.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged or defective items.

Sustainability Note: At Made Trade, we’re committed to reducing waste. Before returning an item, consider if it might be repurposed or donated locally. If you choose this option, contact us and we may offer a partial credit as a thank you for your environmental consciousness.

For any questions about our returns policy, please contact us at [email protected]. Our ethical practices extend to our customer service, and we’re committed to making the returns process as smooth and transparent as possible.