Welcome to Made Trade’s FAQ page. We’re here to help you navigate our thoughtfully curated collection of ethically sourced home goods. Below you’ll find answers to common questions about our products, shipping, returns, and more.

Our Products & Mission

What makes Made Trade products unique?
Each piece in our collection is consciously crafted, representing traditional artistry, sustainable practices, and fair wages for artisans. We carefully curate items that tell a story of cultural heritage and ethical production, from accent chairs and bathrobes to handwoven baskets and artisan barware.
Do you feature products from diverse creators?
Yes, we’re committed to supporting diverse artisans and businesses. We proudly feature collections from BIPOC-owned enterprises alongside other ethically-minded creators from around the world.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save favorites, and expedite future purchases.
Can I modify my order after placing it?
We process orders quickly to ensure timely delivery. Please contact us immediately at [email protected] if you need to modify your order, and we’ll do our best to accommodate your request.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your complete card details on our servers.

Shipping & Delivery

Where do you ship?
We ship globally to most locations! However, we cannot deliver to some remote areas and parts of Asia. You’ll be notified during checkout if we’re unable to ship to your address.
What shipping options are available?
We offer two mindful shipping options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after processing
– Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after processing
All orders are processed within 1-2 business days.
How are products packaged for shipment?
We extend our commitment to sustainability through our packaging. All items are carefully packed with recycled and biodegradable materials whenever possible, ensuring your consciously crafted goods arrive with minimal environmental impact.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. If you have any questions about your delivery, our team is happy to help.

Returns & Exchanges

What is your return policy?
We want you to love every handcrafted piece you receive. If something isn’t quite right, you have 15 days from the delivery date to initiate a return. Please visit our Returns page for detailed instructions on how to proceed.
Are there any items that cannot be returned?
For health and safety reasons, some personal items may be final sale. Please check individual product descriptions for specific return eligibility.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your financial institution.

Still have questions? Our thoughtful team is here to help.

Email us at: [email protected]

We value your trust and are committed to making your experience with us as thoughtful and seamless as the products we curate.

Thank you for supporting a more beautiful, equitable, and sustainable world—one delivery at a time.